Grocery Pos Solutions

Grocery Pos Solutions

Pos System for Small Business : Merchants Rely On Advanced Checkout Technology To Simplify Sales And Handle Inventory Effectively

History and Evolution of POS Systems

Envision standing in a bustling general shop in the late 1800s, where sales register clink and clatter, tape-recording transactions with mechanical accuracy. The point of sale systems that started as easy sales register have gone through a metamorphosis far beyond those clunky contraptions. Why does this history matter today? Since understanding the journey illuminates the obstacles modern-day organizations face-- and how Brilliant POS brilliantly resolves them.

The Journey from Mechanical Registers to Digital Marvels

Early POS systems were mechanical beasts, prone to jams and errors. Shopkeeper had a hard time with long checkout lines and manual stock tracking, often leading to lost sales and annoyed customers. Noise familiar? Quick forward to the 1970s and 80s, when barcode scanners and electronic signs up stepped in, yet information integration stayed a headache.

  • Manual inventory reconciliation slowed operations
  • Restricted real-time sales insights hampered decision-making
  • Complex user interfaces confused personnel, increasing training time

With the dawn of the web age, cloud-based POS technologies emerged, promising smooth integration and mobility. Numerous systems fell short, providing fragmented options that left companies handling several software tools.

How Brilliant POS Transforms These Challenges

What if there was a way to turn these challenges into chances? Brilliant POS utilizes the most recent developments to use an all-in-one platform that tackles every obstacle head-on:

  1. Unified Stock and Sales Tracking: Real-time information sync keeps stock precise and sales transparent.
  2. User-friendly Interface: Developed for ease, minimizing training time and errors.
  3. Cloud Accessibility: Handle your company from anywhere, anytime.
  4. Customizable Reports: Get insights customized to your unique operations.

Ever felt overwhelmed by a POS system that's too stiff or made complex? Brilliant POS turns the script by adapting to your workflow, not the other way around. It resembles having a skilled partner who anticipates your needs before you voice them.

In the grand tapestry of retail evolution, Brilliant POS stands as a beacon-- blending the lessons of the past with the developments of tomorrow. When you consider improving your service, why go for anything less than a system that's as dynamic as your ambitions?

Unpacking the Spectrum of POS Systems

Think of walking into a busy coffee shop where the POS terminal gleams under soft lighting, ready to speed up orders with a basic tap. Not all point of sale systems are born equivalent. From conventional cash signs up to cloud-based systems that whisper sales information into the ether, the variety can baffle even the savviest merchant.

Standard vs. Modern: A Quick Contrast

Type Key Features Perfect For
Legacy POS Offline performance, physical hardware, minimal combination Little shops with very little tech requires
Cloud-Based POS Remote gain access to, automated updates, multi-device compatibility Businesses scaling rapidly or with numerous locations
Mobile POS Portability, cordless payments, app-based user interface Pop-up shops, food trucks, occasions

Function Highlights You Might Overlook

  • Stock management: Real-time tracking that avoids those discouraging stockouts.
  • Employee management: Not just clock-ins-- think performance analytics that sharpen scheduling.
  • Client relationship tools: Commitment programs embedded directly into the system, turning one-time buyers into regulars.
  • Information security: Encryption that keeps sensitive deals airtight, a silent guardian in the background.

Some might ask, "Why does picking the right POS feel like decoding a secret language?" Due to the fact that underneath the surface area lies a complicated community that can either enhance or tangle your daily operations. Brilliant POS understands this labyrinth. They don't simply provide tools-- they craft tailored solutions that welcome your distinct operational peculiarities.

One expert suggestion: Always test how a POS system manages peak hours. A system that decreases when customers line up is a silent killer of earnings and patience. Brilliant POS equips organizations with lightning-fast processing speeds, so your busiest day doesn't become a traffic jam problem.

Unlocking Effectiveness with POS Systems

Ever observed how a well-oiled POS system changes the mayhem of a hectic shop into a symphony of seamless transactions? It's not simply about phoning sales-- it has to do with managing data, stock, and consumer interactions with identify accuracy. The struggle to keep up with manual tracking can seem like juggling flaming torches, however Brilliant POS comprehends this detailed dance. They weave automation and real-time analytics into one stylish option, turning what might be a logistical maze into a straightforward course to success.

Precision Stock Management: A Video Game Changer

Envision strolling into your stockroom only to discover inconsistencies that leave you scratching your head. That's where many services struck a snag-- inventory mistakes that interrupt sales and frustrate customers. Brilliant POS tackles this with innovative algorithms that sync sales information quickly, decreasing human mistake to nearly absolutely no. The outcome? You constantly know what's on the shelf, what's flying off it, and when to reorder before you even realize it's time.

Mastering Consumer Insights

Who does not love a personal touch? POS systems collect subtle customer habits patterns that, when figured out, reveal golden opportunities. Brilliant POS turns raw data into actionable insights. Did you understand that consumers who purchase coffee in the early morning typically grab treats later? Acknowledging these patterns lets you tailor promotions perfectly, increasing both satisfaction and sales.

Expert Tips for Optimizing POS Benefits

  • Ensure your POS incorporates easily with your existing software application to avoid data silos.
  • Utilize integrated reporting tools to examine peak sales hours and enhance staffing.
  • Utilize stock notifies to avoid stockouts without overstocking important rack space.
  • Customize payment alternatives to cater to diverse consumer choices, increasing convenience.

Table: POS System Advantages at a Look

Benefit Impact Pro Suggestion
Real-time Sales Tracking Quickly updates profits figures Usage to forecast day-to-day cash flow
Automated Stock Control Reduces stock disparities Set reorder thresholds for vital products
Consumer Data Analytics Enhances customized marketing Segment consumers by purchase frequency
Multi-Payment Support Increases client benefit Enable contactless and mobile payments

With Brilliant POS, the labyrinth of retail operations no longer feels frightening. Instead, it ends up being a play area of chances, where every deal informs a story, and every information point lights the way forward - Brilliant POS. Why go for common when you can harness the remarkable power of a smart POS system?

Guarding the Fortress: Security and Compliance in POS Systems

Imagine a busy coffee shop where every deal is a heartbeat of the business. One error in security-- say, a data breach or non-compliance-- can ripple through the entire operation like a silent storm. The labyrinth of PCI DSS compliance and securing cardholder data often seems like browsing a minefield without a map. Lots of neglect how encryption and tokenization form the invisible armor that keeps cyber hazards at bay.

Why Security Isn't Simply a Checkbox

Security isn't a one-and-done job; it's a constant dance. Brilliant POS understands that merchants require more than just firewall programs-- they need adaptive security protocols that progress with emerging risks. For instance, point-to-point file encryption (P2PE) scrambles sensitive data quickly at the swipe, avoiding hackers from obstructing raw details.

  • End-to-end file encryption makes sure information stays unreadable from the minute of capture to final processing.
  • Multi-factor authentication adds layers beyond passwords, minimizing unapproved access.
  • Routine vulnerability scans discover weak spots before cybercriminals do.

Compliance Beyond Regulations

Compliance is typically perceived as a governmental hurdle, but it's the foundation of trust in between a service and its consumers. Brilliant POS relocations beyond mere regulation adherence by embedding compliance into the extremely architecture of its systems. This proactive method decreases risk, guaranteeing that merchants do not just fulfill requirements-- they exceed them.

Professional Tips to Fortify Your POS System

  1. Segment your network: Isolate POS terminals from other company systems to limit breach impact.
  2. Execute routine employee training concentrated on security awareness to avoid social engineering attacks.
  3. Audit logs often to identify abnormalities that could show deceptive activity.
  4. Update firmware and software consistently to patch vulnerabilities.
  5. Usage tokenization to replace delicate card data with special identifiers that are worthless if stolen.
Security Function Purpose Benefit
Tokenization Replaces card information with tokens Mitigates information breach impact
P2PE Secures data at swipe point Prevents interception by hackers
Multi-factor Authentication Requires numerous identity proofs Reduces unauthorized access threats

Advanced Retail Management Solutions in North Carolina

North Carolina, known for its diverse landscape varying from Atlantic Ocean beaches to the Appalachian Mountains, is a vibrant state with a population surpassing 10 million citizens. The state boasts a strong economy fueled by industries such as technology, financing, and manufacturing. Popular tourist attractions include the historical Biltmore Estate, the busy city of Charlotte, and the beautiful Blue Ridge Parkway. North Carolina's growing organization environment makes it a perfect place for implementing effective retail and hospitality management tools.

Brilliant POS supplies skilled guidance and free assessments on sophisticated point of sale systems tailored to fulfill the distinct needs of services in this area - Brilliant POS. They are devoted to assisting you enhance your operations through innovative innovation and personalized advice

Pos SystemsThese systems optimize transactions and handle sales data. These are essential for modern retail and hospitality businesses, improving efficiency and customer service.https://en.wikipedia.org/wiki/Point_of_sale
Point Of SaleA POS is the place where a shopper makes a payment for products or offerings, usually in a shop. It is a critical part for commerce activities, permitting sale processing and stock control.https://en.wikipedia.org/wiki/Point_of_sale
RetailBusinesses depend on point-of-sale technology to manage transactions and inventory. These systems simplify operations and improve customer experiences.https://en.wikipedia.org/wiki/Retail
TransactionThe Transaction is a basic process involving the exchange of goods or services for payment. It's the core function powering retail point-of-sale settings by documenting sales and handling inventory.https://en.wikipedia.org/wiki/Transaction_processing
Payment ProcessingPayment Processing enables businesses to take different transaction types from customers. It's essential for retail point-of-sale setups, helping easy payments and efficient sales management.https://en.wikipedia.org/wiki/Payment_gateway
Inventory ManagementInventory Management monitors stock levels to streamline buying choices and prevent deficiencies. It's vital for sales platforms to guarantee products are available when buyers buy them.https://en.wikipedia.org/wiki/Inventory_management
Sales DataSales data fuels retail activities by providing insights into customer actions and product performance. This information is critical for improving inventory, personalizing marketing, and improving point-of-sale effectiveness.https://en.wikipedia.org/wiki/Point_of_sale
Customer Relationship ManagementCRM boosts sales by structuring client data and interactions. This incorporation allows businesses to customize services and marketing depending on purchase history from their POS terminals.https://en.wikipedia.org/wiki/Customer_relationship_management
Reporting And AnalyticsReporting And Analytics provide crucial understanding of sales patterns, consumer conduct, and stock control. This data empowers businesses that use point-of-sale solutions to make informed decisions, streamline operations, and boost profitability.https://en.wikipedia.org/wiki/Business_intelligence
HardwareHardware is the base of retail transaction processing, allowing efficient and safe sales. Dependable devices like barcode scanners and receipt printers are vital for seamless customer experiences at the point of sale.https://en.wikipedia.org/wiki/Computer_hardware
SoftwareSoftware is the base of modern retail operations, handling transactions and inventory. It simplifies the payment process and provides useful data information for businesses.https://en.wikipedia.org/wiki/Software
Barcode ScannerBarcode Scanners quickly read product numbers, making sure of fast and precise sales at the checkout. They are integral for productive checkouts and stock management in stores.https://en.wikipedia.org/wiki/Barcode_reader
Receipt PrinterReceipt Printers create paper records of sales for clients. They are essential parts in store and service settings for documenting sales.https://en.wikipedia.org/wiki/Point_of_sale
Cash DrawerA Cash Drawer is a safe receptacle for money in retail settings. It integrates with sales terminals to open instantly upon transaction end, facilitating cash management.https://en.wikipedia.org/wiki/Point_of_sale
Credit Card ReaderCredit Card Readers represent essential devices that allow businesses to accept card payments from customers. They seamlessly merge with store configurations to ease purchases and simplify the checkout procedure.https://en.wikipedia.org/wiki/Point_of_sale
Touchscreen MonitorTouchscreen Monitor enable intuitive interaction with retail and service transactions. Such displays streamline checkout processes and improve efficiency at points of sale.https://en.wikipedia.org/wiki/Touchscreen
Payment GatewayA Payment Gateway securely sends transaction data between a point-of-sale terminal and the payment processor. This lets businesses accept different payment methods at their checkout.https://en.wikipedia.org/wiki/Payment_gateway
Cloud Based PosCloud Based Pos solutions offer businesses flexibility and accessibility by keeping data and software on remote servers. This modern method enhances business efficiency for retail and service sectors by simplifying transactions and management tasks.https://en.wikipedia.org/wiki/Point_of_sale
Mobile PosMobile Point of Sale (mPOS) allows businesses to take payments and execute sales transactions anywhere with a portable device. It provides adaptability and convenience, expanding the reach of retail operations.https://en.wikipedia.org/wiki/Point_of_sale
E Commerce IntegrationE Commerce Integration merges online stores with in-store sales platforms, permitting for streamlined operations and inventory control. This link permits businesses to offer customers a seamless shopping experience across all channels.https://en.wikipedia.org/wiki/Point_of_sale
Restaurant PosRestaurant Pos processes transactions, payments, and kitchen communication. It is a core element of retail transaction management infrastructure.https://en.wikipedia.org/wiki/Point_of_sale
Retail PosRetail Pos is the spot where a consumer finishes a deal. It covers the hardware and programs that enable businesses to process sales and manage customer interactions at the time of purchase.https://en.wikipedia.org/wiki/Point_of_sale
HospitalityWarmth enhances customer journeys, encouraging loyalty via personalized service. Effective transaction management tools are vital for seamless operations in the industry.https://en.wikipedia.org/wiki/Hospitality_industry
Point Of Sale SystemThe Point Of Sale System administers deals and sales data. It is an vital component for merchandise businesses to handle payments and observe inventory.https://en.wikipedia.org/wiki/Point_of_sale
Data SecuritySafeguarding confidential payment and customer information is crucial for businesses using electronic retail transaction terminals. Powerful Data Security measures ensure customer trust and prevent financial losses from breaches.https://en.wikipedia.org/wiki/Data_security
Payment Card Industry Data Security StandardPayment Card Industry Data Security Standard guarantees safe management of cardholder data. This shields pay terminals and related configurations from infractions.https://en.wikipedia.org/wiki/Payment_Card_Industry_Data_Security_Standard
Pos SystemIt is a crucial element of retail and hospitality, facilitating sales transactions and managing inventory. These Pos System streamline operations, boost customer service, and provide valuable data insights.https://en.wikipedia.org/wiki/Point_of_sale
Credit CardCredit Cards enable patrons to make payments digitally at the point of sale. They expedite transactions and offer businesses a safe way to accept payments.https://en.wikipedia.org/wiki/Credit_card
Debit CardDebit Cards enable customers to create payments straight from their bank accounts at retail checkout. They simplify transactions and offer a convenient option to cash for in-store purchases.https://en.wikipedia.org/wiki/Debit_card
Cash RegisterThe Cash Register is a basic component for handling transactions in retail environments. It records sales, computes totals, and manages cash, playing a vital role in a business's point-of-sale operations.https://en.wikipedia.org/wiki/Point_of_sale
ReceiptReceipts document sales, providing customers with a record of purchase. This history are essential for POS systems, inventory management, and accounting purposes.https://en.wikipedia.org/wiki/Receipt
ReportingSales monitoring provides valuable understanding into business performance. These metrics help optimize inventory and improve customer service at the point of sale.https://en.wikipedia.org/wiki/Management_reporting
Cloud ComputingCloud Computing provides adaptable infrastructure for retail transaction handling. This allows businesses to manage sales data, inventory, and customer information effectively through web-based platforms.https://en.wikipedia.org/wiki/Cloud_computing
E CommerceE Commerce boosts retail transactions by integrating online sales with in-store activities. This connectivity optimizes inventory management and customer data across all sales channels, boosting the point of sale experience.https://en.wikipedia.org/wiki/E-commerce
Merchant AccountA Merchant Account allows businesses to accept electronic payments from shoppers. It's essential for today's shop setups, enabling easy transactions via card readers and other point-of-sale equipment.https://en.wikipedia.org/wiki/Merchant_account
SecuritySafeguarding financial exchanges and shopper data is crucial for retail payment terminals. Robust Security measures build trust and prevent deception in checkout environments.https://en.wikipedia.org/wiki/Computer_security
Data EncryptionData Encryption secures sensitive financial deals at store checkout stations, safeguarding customer information and preventing fraud. This procedure is crucial for keeping trust and meeting data security rules in point-of-sale settings.https://en.wikipedia.org/wiki/Data_encryption
Customer Service Exceptional Customer Service elevates the retail experience , fostering loyalty and positive brand image. Integrated point-of-sale technology enables businesses to deliver personalized and effective support, ultimately driving customer satisfaction.https://en.wikipedia.org/wiki/Customer_service
Loyalty ProgramClient retention schemes integrated with point-of-sale technology increase client retention and drive repeat business through customized rewards. They track purchases and engagement, allowing businesses to provide tailored incentives that encourage brand loyalty.https://en.wikipedia.org/wiki/Loyalty_program
SalesSales data powers important understanding for companies, guiding inventory management and customer behavior assessment. Point-of-sale technology optimizes these exchanges, enhancing efficiency and accuracy in tracking Sales performance.https://en.wikipedia.org/wiki/Sales
Supply ChainSupply chain management assures the smooth flow of goods from production to the sales point. Efficient supply chains are essential for retail transaction processing to meet customer needs and maintain inventory.https://en.wikipedia.org/wiki/Supply_chain
Data AnalyticsData Analytics changes transaction data from retail checkout points into usable insights. This allows businesses to improve inventory, customize customer interactions, and improve sales plans.https://en.wikipedia.org/wiki/Data_analysis
Loss PreventionLoss Prevention strategies integrated with point-of-sale technology assist retailers minimize theft and errors. These integrated systems offer tools for tracking transactions and spotting suspicious activity, safeguarding revenue.https://en.wikipedia.org/wiki/Shoplifting
PricingPricing strategies are vital for maximizing profitability in retail environments. Electronic point-of-sale arrangements streamline price management, discounts, and promotions, assuring accurate transactions and inventory control.https://en.wikipedia.org/wiki/Pricing
MarketingMarketing powers customer engagement and brand recognition, which is essential for increasing sales through point-of-sale technology. It aids businesses attract and keep customers, ultimately maximizing the capacity of their transaction platforms.https://en.wikipedia.org/wiki/Marketing
Mobile Point Of SaleMobile Point Of Sale allows businesses to process transactions and accept payments from any location using portable devices. It's an increasingly important part of modern retail and service sector checkout solutions.https://en.wikipedia.org/wiki/Point_of_sale
Retail TechnologyRetail Technology enhances consumer engagements and optimizes processes. These innovations revolutionize checkout processes and inventory control for firms.https://en.wikipedia.org/wiki/Point_of_sale
Self CheckoutSelf Checkout kiosks enable customers to scan and purchase items on their own, improving the retail process. This technology works with retail transaction processing systems, boosting efficiency and reducing wait times.https://en.wikipedia.org/wiki/Self-checkout
Enterprise Resource PlanningEnterprise Resource Planning integrates main business operations, improving processes and data management. It boosts retail checkout systems by providing real-time inventory, customer, and sales data for informed decision-making.https://en.wikipedia.org/wiki/Enterprise_resource_planning
AccountingAccounting monitors financial data, offering insights into company results. This is vital for store businesses utilizing point-of-sale technology to manage deals and inventory.https://en.wikipedia.org/wiki/Accounting
Transaction ProcessingTransaction Processing ensures that sales and payments are precisely logged and handled. It's crucial for retail checkout infrastructure to handle buys, returns, and other financial transactions.https://en.wikipedia.org/wiki/Transaction_processing
Accounting SoftwareAccounting Software connects with retail transaction platforms to optimize financial data. This connection automates bookkeeping tasks related to sales and inventory.https://en.wikipedia.org/wiki/Point_of_sale
Payment TerminalPayment Terminals aid electronic payment transaction at the checkout. They are key for companies to accept various billing methods and complete transactions.https://en.wikipedia.org/wiki/EFTPOS_terminal
Magnetic Stripe ReaderMagnetic Stripe Reader interpret data from credit and debit cards for processing transactions. They are regularly used at checkout lines to enable payments.https://en.wikipedia.org/wiki/Magnetic_stripe_card
Emv ChipEMV chips enhance payment protection by encrypting transaction data. These are vital for contemporary retail checkout systems, minimizing fraud.https://en.wikipedia.org/wiki/EMV
Near Field CommunicationNear Field Communication (NFC) enables contactless payments by letting customers to simply tap their cards or devices at compatible checkout terminals. This method streamlines transactions and enhances the customer journey at the checkout.https://en.wikipedia.org/wiki/Near-field_communication
RestaurantEateries utilize computerized checkout technology to make easier order taking, payment handling, and inventory control. These systems help improve efficiency and accuracy in Restaurant operations.https://en.wikipedia.org/wiki/Restaurant
Transaction LogTransaction log files record every activity in a retail business's sales system, guaranteeing data integrity. They permit auditing, recovery from failures, and tracking sales trends.https://en.wikipedia.org/wiki/Journaling_file_system
Transaction FeeTransaction Fee are costs levied on companies for processing payments, impacting profitability. Such costs are crucial to consider when assessing payment processing solutions for retail point-of-sale setups.https://en.wikipedia.org/wiki/Interchange_fee
Transaction AuthorizationTransaction Authorization validates enough funds or credit for purchases at point-of-sale devices. It secures payment security and prevents dishonest transactions during retail sales.https://en.wikipedia.org/wiki/Authorization
Transaction SettlementTransaction settlement concludes payments from clients to a company. It's vital for retailers using digital sales systems to reconcile everyday transactions and get funds.https://en.wikipedia.org/wiki/Settlement_(finance)
Credit Card ProcessingCredit Card Processing permits businesses to receive card payments from customers. It is essential for modern retail checkout systems, simplifying transactions and improving customer convenience.https://en.wikipedia.org/wiki/Payment_terminal
Debit Card ProcessingDebit Card Processing allows businesses to take payments directly from customers' bank accounts. This functionality is essential for today's store payment systems allowing for easy exchanges.https://en.wikipedia.org/wiki/Payment_terminal
Emv Chip CardEMV chip cards improve payment security by using a microchip to encode transaction data. They are crucial for modern retail checkout terminals, decreasing fraud and improving data protection.https://en.wikipedia.org/wiki/EMV
Contactless PaymentContactless Payment enable consumers to quickly and securely pay by waving their card or device. This method streamlines purchases at the checkout, enhancing customer experience.https://en.wikipedia.org/wiki/Contactless_payment
Mobile PaymentMobile Payment allows customers to complete transactions with smartphones or other devices. This technology streamlines checkout at points of sale, enhancing speed and convenience.https://en.wikipedia.org/wiki/Mobile_payment
Online PaymentOnline Payment processing allows businesses to accept digital transactions. This integration is essential for modern retail checkout solutions, expediting sales and enhancing customer experience.https://en.wikipedia.org/wiki/Online_payment
Fraud DetectionFraud Detection analyzes transaction data to detect and stop fraudulent activities at sales locations. This protects firms and shoppers from monetary losses and keeps faith in payment processing.https://en.wikipedia.org/wiki/Fraud_detection
Pci Dss CompliancePci Dss Compliance guarantees secure handling of cardholder data for companies using point-of-sale equipment. Adhering to these rules safeguards customer data and prevents data breaches during operations.https://en.wikipedia.org/wiki/Payment_Card_Industry_Data_Security_Standard
ChargebackReversals happen when customers dispute a transaction, obligating merchants to reimburse the payment if the dispute is valid. These disputes affect businesses that use point-of-sale technology by potentially decreasing revenue and accruing fees.https://en.wikipedia.org/wiki/Chargeback
Payment ProcessorPayment processors are vital for businesses as they safely process transactions between clients and merchants. They authorize and move funds during sales at the point of transaction.https://en.wikipedia.org/wiki/Payment_gateway
Interchange FeeInterchange Fees are costs imposed by banks for processing electronic payments. These fees affect the price merchants pay when customers use cards at POS terminals.https://en.wikipedia.org/wiki/Interchange_fee
Payment SecurityPayment security is essential for safeguarding customer information and preventing fraud throughout transactions. Safe payment handling is crucial for businesses using point-of-sale technology to maintain trust and avoid financial losses.https://en.wikipedia.org/wiki/Payment_card_security
TokenizationTokenization substitutes sensitive data with non-sensitive substitutes, safeguarding customer data. This procedure is crucial for safeguarding credit card information within point of sale point of sale environments.https://en.wikipedia.org/wiki/Lexical_analysis
EncryptionEncoding safeguards private payment data throughout transactions at store checkout terminals. It ensures the security of monetary information, protecting customers and businesses from scams.https://en.wikipedia.org/wiki/Encryption
Card ReaderCard Readers are key devices that enable businesses to receive electronic payments from customers. They have a critical role in store environments and POS setups, streamlining transactions.https://en.wikipedia.org/wiki/Magnetic_stripe_card
Merchant ServicesBusiness solutions permit businesses to receive multiple payment options. They are crucial for modern retail setups, guaranteeing effortless transactions at the point of sale.https://en.wikipedia.org/wiki/Payment_service_provider
Ach TransferACH transfers enable businesses to directly debit customer accounts for purchases. This payment method offers a secure and efficient option to credit cards within retail payment solutions.https://en.wikipedia.org/wiki/Automated_Clearing_House
Payment SolutionsPayment Solutions are vital for companies to effectively process payments. They represent key components in retail point-of-sale systems, allowing smooth and secure transaction acceptance.https://en.wikipedia.org/wiki/Point_of_sale
Point Of Sale SystemsSuch solutions simplify transactions and handle sales data. They are key components of retail and hospitality operations, improving efficiency and customer experience at the Point Of Sale Systems point of purchase.https://en.wikipedia.org/wiki/Point_of_sale
Stock ControlInventory management helps ensure companies keep ideal inventory levels, preventing stockouts and overstocking. It integrates with retail point-of-sale technology to automatically update inventory with each transaction, giving real-time insight and data for informed choices.https://en.wikipedia.org/wiki/Inventory_management
Supply Chain ManagementSupply Chain Management ensures the effective flow of goods from vendors to retailers. It improves inventory and distribution for point-of-sale operations, enhancing customer experiences.https://en.wikipedia.org/wiki/Supply_chain_management
Demand ForecastingDemand Forecasting projects future customer demands, enabling retail businesses to optimize inventory and staffing. This guarantees seamless transaction processing at the point of sale and boosts customer satisfaction.https://en.wikipedia.org/wiki/Demand_forecasting
Economic Order QuantityEOQ optimizes stock purchasing to reduce costs. When combined with point-of-sale sales oversight systems, it guarantees products are available while reducing holding expenses.https://en.wikipedia.org/wiki/Economic_order_quantity
Just In Time InventoryJust In Time Inventory lowers warehousing costs by obtaining goods just when needed. This lean approach optimizes stock quantities followed by retail sales platforms.https://en.wikipedia.org/wiki/Just-in-time_manufacturing
Warehouse ManagementWarehouse management ensures efficient storage and movement of goods. It is vital for retail point of sale systems to precisely monitor inventory and complete client orders.https://en.wikipedia.org/wiki/Warehouse_management_system
Inventory OptimizationInventory Optimization makes certain businesses have the correct products in stock, minimizing spoilage and maximizing revenue. This is essential for retailing environments, improving efficiency and customer service.https://en.wikipedia.org/wiki/Inventory_management
Retail ManagementRetail Management oversees all facets of store operations, ensuring effective processes and customer satisfaction. This covers handling the electronic point of sale, enhancing inventory, and educating staff to provide effortless transactions.https://en.wikipedia.org/wiki/Retail
Inventory TurnoverInventory Turnover evaluates how well a business uses its stock, impacting profitability. Retail point-of-sale technology aids improving inventory management by monitoring sales and stock levels in real-time.https://en.wikipedia.org/wiki/Inventory_turnover
Perpetual InventoryPerpetual Inventory incessantly tracks stock levels, offering current data on obtainable items. This allows businesses utilizing electronic point-of-sale solutions to make informed decisions about inventory management and avoid stockouts or excess inventory.https://en.wikipedia.org/wiki/Inventory_management
Periodic InventoryPeriodic stocktaking involves manually counting stock at specific periods to update inventory records. This method assists retail operations reconcile actual stock with recorded data, aiding in loss prevention and informing restocking decisions for sales settings.https://en.wikipedia.org/wiki/Inventory_management
Inventory ValuationInventory Valuation figures the price of goods on available, affecting profitability and tax obligations. Accurate assessment is essential for retail point-of-sale setups to monitor inventory levels and improve purchasing decisions.https://en.wikipedia.org/wiki/Valuation_(finance)
Inventory AuditingInventory Auditing involves checking actual stock against recorded data to identify discrepancies and ensure accuracy. This process is key for companies using retail point-of-sale setups, as it aids keep correct inventory amounts and prevent losses.https://en.wikipedia.org/wiki/Inventory_control
BarcodesBarcodes speed up checkout procedures by enabling fast and precise product recognition. This tech is vital for today's retail businesses to control stock and sales effectively at the time of sale.https://en.wikipedia.org/wiki/Barcode
Weighted Average CostWeighted Average Cost calculates inventory value based on the average cost of goods, essential for accurate financial reporting. Retail point-of-sale setups benefit from this method by keeping precise stock valuation and profitability monitoring.https://en.wikipedia.org/wiki/Weighted_average_cost_of_capital
Inventory ShrinkageInventory Shrinkage, comprising losses from theft, harm, and mistakes, directly impacts earnings for businesses. POS setups play a key role in tracking inventory and detecting inconsistencies that lead to shrinkage.https://en.wikipedia.org/wiki/Shrinkage_(accounting)
Reorder PointReorder point assists companies prevent out of stock situations by triggering restocking when stock levels fall to a set level. This ensures smooth sales processes at the point of transaction and customer happiness.https://en.wikipedia.org/wiki/Inventory_management
Safety StockSafety Stock is extra inventory held to buffer against uncertainties in demand and supply. This assures retail operations can fulfill customer orders even when unexpected fluctuations happen at the point of sale.https://en.wikipedia.org/wiki/Safety_stock
Lead TimeLead Time is the delay from order placement and when the items are ready for sale. Shorter lead times can improve stock control and customer approval at the point of sale.https://en.wikipedia.org/wiki/Lead_time
Abc AnalysisAbc Analysis categorizes inventory to prioritize resources based on worth, pinpointing high-impact items for focused management. This is crucial for retail checkout solutions to optimize stock levels and guarantee availability of key products.https://en.wikipedia.org/wiki/Pareto_analysis
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  • 27028: The ZIP code is located in North Carolina, chiefly covering parts of the city of Denton. It is found within Davidson County and includes a combination of residential and rural areas.
  • 27030: The ZIP code 27030 is located in North Carolina, mainly covering the town of Elkin. This area is famous for its scenic landscapes and nearness to the Yadkin Valley wine region.
  • 27040: 27040 is a ZIP Code chiefly serving Kernersville, a municipality in Forsyth County, North Carolina. This area offers a mix of residential districts, small businesses, and community amenities.
  • 27041: 27041 is a postcode in North Carolina, primarily encompassing parts of the city of Kernersville. The area is known for its suburban areas, small businesses, and nearness to larger cities like Winston-Salem.
  • 27042: 27042 is a ZIP code located in North Carolina, mainly serving the town of Mocksville in Davie County. This area offers a mix of housing areas, local shops, and access to area services.
  • 27043: The 27043 ZIP code is located in North Carolina, encompassing parts of the area of Kernersville. It includes a combination of residential communities, small businesses, and community amenities.
  • 27045: 27045 is a postal code located in North Carolina, covering areas within Forsyth County. It includes parts of Winston-Salem and surrounding communities, offering a mix of residential and commercial zones.
  • 27050: 27050 is a ZIP code located in North Carolina, primarily serving the town of Lexington in Davidson County. This area is famous for its deep history, local barbecue culture, and active community events.
  • 27052: The area of 27052 ZIP code is located in North Carolina, chiefly encompassing parts of the town of Mount Airy. This area is recognized for its quaint atmosphere and closeness to the Blue Ridge Mountains.
  • 27054: The 27054 ZIP code is located in North Carolina and chiefly serves the town of King in Stokes County. This area boasts a mix of housing, business, and rural landscapes, offering a quiet atmosphere with nearby close cities.
  • 27055: 27055 is a postal code located in Kernersville, North Carolina, known for its suburban neighborhood and proximity to the Piedmont Triad region. The area features a blend of housing areas, shops, and access to public parks and recreational facilities.
  • 27059: 27059 is a ZIP code located in North Carolina, primarily including the city of King in Stokes County. It is part of the Piedmont Triad region, recognized for its blend of small-town charm and proximity to larger urban areas.
  • 27060: 27060 is a ZIP code located in North Carolina, covering areas of the city of Lexington. This area offers a mix of residential neighborhoods, local shops, and public facilities.
  • 27070: The 27070 ZIP code is located in North Carolina, chiefly covering the town of Mocksville and surrounding locales. It includes a combination of housing, commercial, and rural zones, providing a blend of small-town charm and community amenities.
  • 27071: 27071 is a ZIP code located in North Carolina, primarily serving the community of Mount Airy in Surry County. This area is known for its quaint rural atmosphere and historical significance.
  • 27076: 27076 is a ZIP code located in North Carolina, primarily serving the town of King. It is part of Stokes County and includes a mix of residential and rural areas.
  • 27077: 27077 is a postal code located in Surry County, North Carolina, encompassing areas of the city of Mount Airy. This area is known for its picturesque landscapes and nearness to the Blue Ridge Mountains.
  • 27083: The 27083 ZIP code is located in North Carolina, covering areas of the town of Lexington and surrounding areas. It is known for its blend of residential neighborhoods, community businesses, and proximity to recreational parks.
CharlotteCharlotte is the largest city in North Carolina and a key financial hub in the southeast United States. It is known for its vibrant urban culture, pro sports teams, and developing economy.https://en.wikipedia.org/wiki/Charlotte,_North_Carolina
RaleighRaleigh is the main city of North Carolina, known for its thriving tech industry and extensive history. It is part of the Research Triangle, a important hub for education, healthcare, and innovation.https://en.wikipedia.org/wiki/Raleigh,_North_Carolina
GreensboroGreensboro is a dynamic city in North Carolina known for its rich history and heritage attractions. It serves as a major hub for education, business, and transportation in the Piedmont Triad region.https://en.wikipedia.org/wiki/Greensboro,_North_Carolina
DurhamDurham is a dynamic city in North Carolina known for its deep history, multicultural culture, and prominent academic presence, including Duke University. It is a focal point for technology, healthcare, and research, contributing significantly to the region's economy.https://en.wikipedia.org/wiki/Durham,_North_Carolina
Winston-SalemWinston-Salem is a town in North Carolina known for its deep history in the tobacco industry and vibrant arts scene. It serves as a cultural and economic hub in the Piedmont Triad region.https://en.wikipedia.org/wiki/Winston-Salem,_North_Carolina
FayettevilleFayetteville is a municipality in North Carolina known for its rich military history and closeness to Fort Bragg, one of the largest military installations in the world. It features a lively downtown area with cultural attractions, parks, and historic sites.https://en.wikipedia.org/wiki/Fayetteville,_North_Carolina
CaryCary is a bustling town in North Carolina known for its high quality of life and strong community spirit. It features a mix of residential and urban amenities, with excellent schools, parks, and a growing technology sector.https://en.wikipedia.org/wiki/Cary,_North_Carolina
WilmingtonWilmington is a antique port city located in southeastern North Carolina, noted for its charming riverfront and dynamic cultural scene. It provides a mix of stunning beaches, historic architecture, and a expanding film industry.https://en.wikipedia.org/wiki/Wilmington,_North_Carolina
High PointHigh Point is a city in North Carolina known for its prominent furniture manufacturing industry and annual High Point Market, the largest home furnishings trade show in the world. It is part of the Piedmont Triad metropolitan area and provides a mix of cultural sites and historic locations.https://en.wikipedia.org/wiki/High_Point,_North_Carolina
ConcordConcord is a town in North Carolina known for its extensive history and vibrant community. It is home to the Charlotte Motor Speedway and offers a blend of heritage attractions and outdoor activities.https://en.wikipedia.org/wiki/Concord,_North_Carolina
AshevilleAsheville is a lively city in North Carolina known for its historic architecture and bustling arts scene. Located in the Blue Ridge Mountains, it offers stunning natural beauty and a diverse cultural experience.https://en.wikipedia.org/wiki/Asheville,_North_Carolina
GreenvilleGreenville is a lively city in North Carolina known for its rich history and cultural diversity. It serves as a regional hub for academics, healthcare, and business, featuring East Carolina University and a developing downtown area.https://en.wikipedia.org/wiki/Greenville,_North_Carolina
JacksonvilleJacksonville is a municipality located in Onslow County, North Carolina, known for its nearby location to Marine Corps Base Camp Lejeune. It features a blend of military heritage and Southern charm, contributing to its special community atmosphere.https://en.wikipedia.org/wiki/Jacksonville,_North_Carolina
HuntersvilleHuntersville is a residential town in North Carolina known for its family-friendly community and closeness to Lake Norman. It offers a mix of contemporary amenities, parks, and a heritage downtown area.https://en.wikipedia.org/wiki/Huntersville,_North_Carolina
ApexApex is a thriving town located in Wake County, North Carolina, known for its historic downtown and robust community spirit. It offers a mix of suburban living with access to parks, schools, and local events.https://en.wikipedia.org/wiki/Apex,_North_Carolina
BurlingtonBurlington is a city in North Carolina known for its deep history and lively community. It serves as a key center for business, culture, and learning in the Piedmont Triad.https://en.wikipedia.org/wiki/Burlington,_North_Carolina
GastoniaGastonia is a city in North Carolina known for its extensive history in the textile industry. It offers a blend of city and suburban areas with parks, cultural sites, and a developing economy.https://en.wikipedia.org/wiki/Gastonia,_North_Carolina
Chapel HillChapel Hill is a vibrant town in North Carolina known for its famous University of North Carolina at Chapel Hill. It offers a rich cultural scene, heritage landmarks, and a tight-knit sense of community.https://en.wikipedia.org/wiki/Chapel_Hill,_North_Carolina
Rocky MountRocky Mount is a municipality in North Carolina known for its rich history and lively arts scene. It serves as a regional hub for commerce and culture in the coastal plains region.https://en.wikipedia.org/wiki/Rocky_Mount,_North_Carolina
KannapolisKannapolis is a town in North Carolina famous for its extensive history in textile manufacturing. It has grown into a lively community with a concentration on education, healthcare, and biotechnology.https://en.wikipedia.org/wiki/Kannapolis,_North_Carolina
Wake ForestWake Forest is a quaint town in North Carolina known for its heritage-rich downtown and thriving community. It offers a blend of cozy atmosphere and modern amenities, making it a popular place to live and visit.https://en.wikipedia.org/wiki/Wake_Forest,_North_Carolina
HickoryHickory is a town in North Carolina known for its rich history in furniture production and vibrant cultural scene. It offers a blend of historic architecture and modern amenities, making it a delightful place to live and explore.https://en.wikipedia.org/wiki/Hickory,_North_Carolina
GoldsboroGoldsboro is a town in Wayne County, North Carolina, known for its extensive history and lively community. It serves as a local center with cultural attractions, educational institutions, and military significance due to its proximity to Seymour Johnson Air Force Base.https://en.wikipedia.org/wiki/Goldsboro,_North_Carolina
SalisburySalisbury is a historic city in North Carolina known for its meticulously maintained downtown section and abundant cultural heritage. It functions as the county seat of Rowan County and provides a combination of small-town charm and modern amenities.https://en.wikipedia.org/wiki/Salisbury,_North_Carolina
Indian TrailIndian Trail is a rapidly growing community in North Carolina known for its family-oriented atmosphere and vibrant community spirit. It offers a mix of suburban living with easy access to Charlotte's metropolitan amenities.https://en.wikipedia.org/wiki/Indian_Trail,_North_Carolina
MonroeMonroe is a city in Union County, North Carolina, known for its historic downtown and vibrant community events. It serves as a regional hub for commerce and arts in the surrounding area.https://en.wikipedia.org/wiki/Monroe,_North_Carolina
New BernNew Bern is a old city in North Carolina known for its captivating waterfront and profound colonial heritage. It serves as the county seat of Craven County and offers a blend of cultural attractions and natural beauty.https://en.wikipedia.org/wiki/New_Bern,_North_Carolina
MooresvilleMooresville is a dynamic town in North Carolina known for its rich motorsports heritage and proximity to Lake Norman. It offers a combination of quaint charm and modern amenities, appealing to residents and visitors alike.https://en.wikipedia.org/wiki/Mooresville,_North_Carolina
GarnerGarner is a community located in Wake County, North Carolina, known for its family-friendly atmosphere and growing community. It offers a mix of suburban living with close proximity to the nearby city of Raleigh.https://en.wikipedia.org/wiki/Garner,_North_Carolina
SanfordSanford is a city located in Lee County, North Carolina, known for its historic downtown and lively community. It serves as a regional hub for trade, learning, and healthcare in the heart part of the state.https://en.wikipedia.org/wiki/Sanford,_North_Carolina
  1. Biltmore Estate: The Biltmore Estate in North Carolina is a historic mansion built by George Washington Vanderbilt II, featuring two hundred fifty rooms and stunning architecture. It is surrounded by lovely gardens and offers visitors a glimpse into the Gilded Age lifestyle.
  2. Great Smoky Mountains National Park: Great Great Smoky Mountains National Park is well-known for its rich plant and animal life, ancient mountains, and foggy landscapes. It offers a variety of hiking trails, historic buildings, and scenic vistas along the border of North Carolina and Tennessee.
  3. Outer Banks: The Outer Banks is a group of protective islands off the coast of North Carolina known for its stunning beaches, fascinating history, and distinctive wildlife. It offers favorite activities such as fishing, water sports, and exploring historic sites like the Wright Brothers National Memorial.
  4. Wright Brothers National Memorial: Wright Brothers National Memorial in North Carolina honors the first historic powered flights by Orville and Wilbur Wright in 1903. The site offers a visitor center, reproduction of the original Flyer, and exhibits highlighting the history of aviation.
  5. Battleship North Carolina: The Battleship North Carolina is a historic World War II battleship permanently moored in Wilmington, North Carolina. It serves as a museum, offering visitors a possibility to tour its decks and study naval history.
  6. Chimney Rock State Park: Chimney Rock State Park in North Carolina features a impressive 315-foot granite monolith with panoramic views of the adjacent Blue Ridge Mountains. The park also includes hiking trails, waterfalls, and varied wildlife, making it a popular destination for outdoor enthusiasts.
  7. Grandfather Mountain: Grandfather Mountain in North Carolina is a rough peak known for its scenic hiking trails, rich wildlife, and the Mile High Swinging Bridge. It offers spectacular panoramic views and is a well-liked destination for outdoor enthusiasts and nature lovers.
  8. Cape Hatteras National Seashore: Cape Hatteras National Seashore in North Carolina boasts immaculate beaches, abundant wildlife, and heritage lighthouses. It is a well-known destination for fishing, surfing, and enjoying natural coastal beauty.
  9. North Carolina Museum of Natural Sciences: The North Carolina Museum of Natural Sciences is a renowned institution offering wide-ranging exhibits on the natural world, including hands-on displays and live animals. It offers educational programs and immersive experiences that showcase the biodiversity and science of the region.
  10. North Carolina Zoo: The North Carolina Zoo is one of the biggest natural habitat zoos in the world, home to over 1,600 animals representing more than 250 species. It offers large exhibits that recreate African and North American environments, offering a unique and engaging wildlife experience.
  11. International Civil Rights Center & Museum: The International Civil Rights Center & Museum in North Carolina honors the 1960 Greensboro sit-ins, a pivotal event in the Civil Rights Movement. It provides exhibits and educational programs that showcase the struggle for racial equality and social justice.
  12. Fort Raleigh National Historic Site: Fort Raleigh National Historic Site preserves the area of the earliest English settlement in America, known as the Lost Colony. It gives visitors a glimpse into early-stage colonial history through outdoor exhibits and living history programs.
  13. Jockey's Ridge State Park: Jockey's Ridge State Park features the tallest natural sand dune system in the Eastern United States, providing breathtaking views of the adjacent landscape. Visitors can enjoy activities such as hiking, hang gliding, and kite flying in this unique coastal environment.
  14. Tryon Palace: Tryon Palace is a historic site in New Bern, North Carolina, featuring the restored 18th-century governor's mansion and lovely gardens. It offers a glimpse into colonial life with museum exhibits, guided walks, and special events.
  15. Uwharrie National Forest: Uwharrie National Forest in North Carolina provides diverse outdoor activities including hiking, camping, and off-road vehicle trails. It boasts scenic landscapes with historic mountains, dense forests, and sparkling lakes, ideal for nature enthusiasts.
  16. Mount Mitchell State Park: Mount Mitchell State Park in North Carolina features the tallest peak east of the Mississippi River, providing spectacular panoramic views and diverse hiking trails. The park is renowned for its distinctive flora and fauna, turning it into a well-liked destination for nature enthusiasts and outdoor adventurers.
  17. Merchants Millpond State Park: Merchants Millpond State Park in North Carolina boasts a peaceful millpond surrounded by cypress swamps and rich wildlife, providing opportunities for kayaking, fishing, and hiking. The park maintains historic structures and provides a peaceful natural retreat for outdoor enthusiasts.
  18. Old Salem Museums & Gardens: Old Salem Museums & Gardens in North Carolina presents a glimpse into the deep history and culture of the Moravian settlers through restored buildings, gardens, and interactive exhibits. Visitors can discover 18th and 19th-century architecture, traditional crafts, and beautifully maintained gardens.
  19. Linville Gorge Wilderness: Linville Gorge Wilderness in North Carolina is a rugged and scenic area known for its deep canyon and varied wildlife. It offers demanding hiking trails, spectacular overlooks, and chances for rock climbing and fishing.
  20. Blue Ridge Parkway: The Blue Ridge Parkway is a beautiful highway that winds through the Appalachian Mountains, offering breathtaking views of the natural landscape. It is renowned for its scenic overlooks, hiking trails, and vibrant fall foliage, making it a popular destination for outdoor enthusiasts.
  21. Graveyard Fields: Graveyard Fields is a scenic area in North Carolina's Blue Ridge Mountains known for its stunning waterfalls and lively wildflower meadows. It offers well-known hiking trails with amazing views and rich natural beauty.
  22. Sliding Rock: Sliding Rock is a authentic waterfall in Pisgah National Forest, North Carolina, where visitors can glide down a polished, 60-foot-long rock into a chilly mountain pool. It offers a unique and exhilarating outdoor experience favored with families and adventure seekers.
  23. Looking Glass Falls: Looking Glass Falls is a beautiful 60-foot waterfall located in the Pisgah National Forest of North Carolina. Easily accessible and surrounded by verdant foliage, it is a popular spot for visitors seeking natural beauty and photo opportunities.
  24. Lake Lure: Lake Lure is a beautiful reservoir situated in the foothills of the Blue Ridge Mountains in North Carolina, known for its spectacular views and recreational activities. It provides opportunities for boating, fishing, and hiking, drawing visitors seeking natural beauty and outdoor adventure.
  25. Tweetsie Railroad: Tweetsie Railroad is a Western-themed amusement park in North Carolina featuring a heritage steam locomotive ride through scenic mountain terrain. It offers kid-friendly attractions, live entertainment, and year-round events celebrating the region's railroad heritage.
  26. Emerald Isle: Emerald Isle is a beautiful coastal town in North Carolina known for its pristine beaches and welcoming atmosphere. It offers wonderful opportunities for fishing, boating, and relaxing by the Atlantic Ocean.
  27. High Point Furniture Market: High Point Furniture Market in North Carolina is the biggest home furnishings sector trade show in the world, bringing in buyers and exhibitors globally. It showcases a wide array of furniture designs and designs, functioning as a major hub for industry networking and innovation.
  28. NASCAR Hall of Fame: The NASCAR Hall of Fame in North Carolina commemorates the history and heritage of NASCAR, showcasing legendary drivers, classic cars, and noteworthy moments. It includes engaging exhibits and memorabilia, making it a top spot for racing fans.
  29. Discovery Place Science: Discovery Place Science in North Carolina is a interactive scientific museum featuring interactive exhibits, an aquarium, and live demonstrations. It offers instructional experiences for all ages focused on tech, life science, and physics.
  30. Morehead Planetarium and Science Center: Morehead Planetarium and Science Center in North Carolina provides hands-on presentations and captivating astronomy demonstrations that inspire interest about the universe. It serves as a focal point for science education and public engagement, featuring cutting-edge technology and research programs.

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Rick Kohlbeck

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Aaron, is absolutely amazing and does a wonderful job with answering all of our questions! We have the POS System and the Clover Flex that he has helped us get. It has done amazing things for our business and has helped us to thrive even … More

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Cheryl Florence

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Jason Bell is SUPERMAN!! He explained everything I needed to know to make an informed decision to purchase The Clover. His expertise, availabilty, and friendliness helped me feel at ease in setting up my small self-wellness business point … More

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Stogies Downtown

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We are most pleased with the relationship we’ve had in working with Brilliant POS and their rep Kiana. They worked closely and diligently to help migrate data from a 10 yr old POS system to our current platform. Many bumps along the road … More

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Our POS system was created with simplicity in mind for the user experience, while providing the array of features sets you need to efficiently grow your business to it’s greatest potential.

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Take your business online to capture a broader audience. We’ll integrate the online store with your brick and mortar. Making it simple to add products and fulfill orders.

Beads Inc.

Working with Brilliant POS has been the best choice we could have made for Beads, Inc. Their attention to detail, service and customer satisfaction was fantastic and made the process easy. Almost 2 years later, and we cannot recommend Brilliant POS enough to other small businesses.

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Point of sale

From Wikipedia, the free encyclopedia
This article is about checkout technology. For managed care, see point of service plan.
Points of sale at a Target retail store
Marketing
Management
Key concepts
Account-based marketing · Activation · Annoyance factor · Attribution · Distribution · Brand licensing · Brand management · Cannibalization · Co-creation · Communications · Consumer behaviour · Consumer culture · Digital marketing · Dominance · Effectiveness · Ethics · Horizontal integration · Influencer marketing · Mix · Pricing · Product marketing · Promotion · Retail · Segmentation · Service · Social marketing · Strategy · Vertical integration
Promotional content
Advertising · Ambush marketing · Branding · Corporate anniversary · Direct marketing · Franchising · Gender in advertising · Label · Loyalty marketing · Mobile marketing · On-hold messaging · Personal selling · Premiums · Prizes · Product placement · Propaganda · Publicity · Sales promotion · Sex in advertising · Underwriting spot
Promotional media
Behavioral targeting · Brand ambassador · Counter display unit · Display advertising · Display stand · Drip marketing · Endcap · Gondola · In-game advertising · Mobile advertising · Native advertising · New media · Online advertising · Out-of-home advertising · Point of sale · Product demonstration · Promotional merchandise (merchandising) · Promotional representative · Visual merchandising · Web banner · Word-of-mouth
Research
Market research · Marketing research · Mystery shopping · Consumer research

The point of sale (POS) or point of purchase (POP) is the time and place at which a retail transaction is completed. At the point of sale, the merchant calculates the amount owed by the customer, indicates that amount, may prepare an invoice for the customer (which may be a cash register printout), and indicates the options for the customer to make payment. It is also the point at which a customer makes a payment to the merchant in exchange for goods or after provision of a service. After receiving payment, the merchant may issue a receipt, as proof of transaction, which is usually printed but can also be dispensed with or sent electronically.[1][2][3]

To calculate the amount owed by a customer, the merchant may use various devices such as weighing scales, barcode scanners, and cash registers (or the more advanced "POS cash registers", which are sometimes also called "POS systems"[4][5]). To make a payment, payment terminals, touch screens, and other hardware and software options are available.

The point of sale is often referred to as the point of service because it is not just a point of sale but also a point of return or customer order. POS terminal software may also include features for additional functionality, such as inventory management, CRM, financials, or warehousing.

Businesses are increasingly adopting POS systems, and one of the most obvious and compelling reasons is that a POS system eliminates the need for price tags. Selling prices are linked to the product code of an item when adding stock, so the cashier merely scans this code to process a sale. If there is a price change, this can also be easily done through the inventory window. Other advantages include the ability to implement various types of discounts, a loyalty scheme for customers, and more efficient stock control. These features are typical of almost all modern ePOS systems.

Terminology

[edit]
The counter of a café at the new Centrum department store in Tampere, Finland in 1961

Retailers and marketers will often refer to the area around the checkout instead as the point of purchase (POP) when they are discussing it from the customer's perspective. This is particularly the case when planning and designing the area as well as when considering a marketing strategy and offers.

Some point of sale vendors refer to their POS system as "retail management system" which is a more appropriate term, since this software is not just for processing sales but comes with many other capabilities, such as inventory management, membership systems, supplier records, bookkeeping, issuing of purchase orders, quotations and stock transfers, hide barcode label creation, sale reporting and in some cases remote outlet networking or linkage, to name some major ones.

Nevertheless, it is the term POS system rather than retail management system that is in vogue among both end-users and vendors.

The basic, fundamental definition of a POS System is a system which allows the processing and recording of transactions between a company and its consumers, at the time in which goods and/or services are purchased.

History

[edit]

Software before the 1990s

[edit]
McDonald's POS device by Brobeck

Early electronic cash registers (ECR) were controlled with proprietary software and were limited in function and communication capability. In August 1973, IBM released the IBM 3650 and 3660 store systems that were, in essence, a mainframe computer used as a store controller that could control up to 128 IBM 3653/3663 point of sale registers. This system was the first commercial use of client-server technology, peer-to-peer communications, local area network (LAN) simultaneous backup, and remote initialization. By mid-1974, it was installed in Pathmark stores in New Jersey and Dillard's department stores.

One of the first microprocessor-controlled cash register systems was built by William Brobeck and Associates in 1974, for McDonald's Restaurants.[6] It used the Intel 8008, an early microprocessor (forerunner to the Intel 8088 processor used in the original IBM Personal Computer). Each station in the restaurant had its own device which displayed the entire order for a customer — for example, [2] Vanilla Shake, [1] Large Fries, [3] Big Mac — using numeric keys and a button for every menu item. By pressing the [Grill] button, a second or third order could be worked on while the first transaction was in progress. When the customer was ready to pay, the [Total] button would calculate the bill, including sales tax for almost any jurisdiction in the United States. This made it accurate for McDonald's and very convenient for the servers and provided the restaurant owner with a check on the amount that should be in the cash drawers. Up to eight devices were connected to one of two interconnected computers so that printed reports, prices, and taxes could be handled from any desired device by putting it into Manager Mode. In addition to the error-correcting memory, accuracy was enhanced by having three copies of all important data with many numbers stored only as multiples of 3. Should one computer fail, the other could handle the entire store.

In 1986, Gene Mosher introduced the first graphical point of sale software

In 1986, Gene Mosher introduced the first graphical point of sale software[7] featuring a touchscreen interface under the ViewTouch[8] trademark on the 16-bit Atari 520ST color computer.[9] It featured a color touchscreen widget-driven interface that allowed configuration of widgets representing menu items without low level programming.[10] The ViewTouch point of sale software was first demonstrated in public at Fall Comdex, 1986,[11] in Las Vegas, Nevada, to large crowds visiting the Atari Computer booth. This was the first commercially available POS system with a widget-driven color graphic touch screen interface and was installed in several restaurants in the US and Canada.

In 1986, IBM introduced its 468x series of POS equipment based on Digital Research's Concurrent DOS 286 and FlexOS 1.xx, a modular real-time multi-tasking multi-user operating system.

Modern software (post-1990s)

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A wide range of POS applications have been developed on platforms such as Windows and Unix. The availability of local processing power, local data storage, networking, and graphical user interface made it possible to develop flexible and highly functional POS systems. Cost of such systems has also declined, as all the components can now be purchased off-the-shelf.

In 1993, IBM adopted FlexOS 2.32 as the basis of their IBM 4690 OS in their 469x series of POS terminals. This was developed up to 2014 when it was sold to Toshiba, who continued to support it up to at least 2017.

With increased options for commodity hardware and a more competitive market, the 1990s saw increased attention paid to the user interaction between store employees and POS systems. Touchscreens and larger displays became widely available in the 1990s, offering an alternative to limited displays like two-line VFDs used in the IBM 4683. The performance of the employees using the POS devices, a controllable cost for the business, depends upon the ease of learning, ease of use, and level of employee experience with it. Although experienced employees work more quickly with mechanically keyed entry,[12] some systems favoured adopting GUI technology for ease of learning or for ergonomic factors.[13]

The key requirements that must be met by modern POS systems include high and consistent operating speed, reliability, ease of use, remote supportability, low cost, and rich functionality. Retailers can reasonably expect to acquire such systems (including hardware) for about $4000 US (as of 2009) per checkout lane.

Reliability depends not wholly on the developer but at times on the compatibility between a database and an OS version. For example, the widely used Microsoft Access database system had a compatibility issue when Windows XP machines were updated to a newer version of Windows. Microsoft offered no immediate solution. Some businesses were severely disrupted in the process, and many downgraded back to Windows XP for a quick resolution. Other companies utilized community support, for a registry tweak solution has been found for this.[14][unreliable source]

POS systems are one of the most complex software systems available because of the features that are required by different end users. Many POS systems are software suites that include sale, inventory, stock counting, vendor ordering, customer loyalty and reporting modules. Sometimes purchase ordering, stock transferring, quotation issuing, barcode creating, bookkeeping or even accounting capabilities are included. Each of these modules is interlinked if they are to serve their practical purpose and maximize their usability.

For instance, the sale window is immediately updated on a new member entry through the membership window because of this interlinking. Similarly, when a sale transaction is made, any purchase by a member is on record for the membership window to report providing information like payment type, goods purchased, date of purchase and points accumulated. Comprehensive analysis performed by a POS machine may need to process several qualities about a single product, like selling price, balance, average cost, quantity sold, description and department. Highly complex programming is involved (and possibly considerable computer resources) to generate such extensive analyses.

POS systems are designed not only to serve the retail, wholesale and hospitality industries as historically is the case. Currently POS systems are also used in goods and property leasing businesses, equipment repair shops, healthcare management, ticketing offices such as cinemas and sports facilities and many other operations where capabilities such as the following are required: processing monetary transactions, allocation and scheduling of facilities, keeping record and scheduling services rendered to customers, tracking of goods and processes (repair or manufacture), invoicing and tracking of debts and outstanding payments.

Different customers have different expectations within each trade. The reporting functionality alone is subject to so many demands, especially from those in the retail/wholesale industry. To cite special requirements, some business's goods may include perishables and hence the inventory system must be capable of prompting the admin and cashier on expiring or expired products. Some retail businesses require the system to store credit for their customers, credit which can be used subsequently to pay for goods. A few companies expect the POS system to behave like a full-fledged inventory management system, including the ability to provide FIFO (First In First Out) and LIFO (Last In First Out), reports of their goods for accounting and tax purposes.

In the hospitality industry, POS system capabilities can also diverge significantly. For instance, a restaurant is typically concerned about how the sale window functions: whether it has functionality such as creating item buttons, various discounts, adding a service charge, holding of receipts, queuing, table service as well as takeaways, merging and splitting of a receipt. These capabilities may be insufficient for a spa or slimming center which would require, in addition, a scheduling window with historical records of customers' attendance and their special requirements.

A POS system can be made to serve different purposes to different end users depending on their business processes. Often an off-the-shelf POS system is inadequate for customers. Some customization is required, and this is why a POS system can become very complex. The complexity of a mature POS system extends to remote networking or interlinking between remote outlets and the HQ such that updating both ways is possible. Some POS systems offer the linking of web-based orders to their sale window. Even when local networking is only required (as in the case of a high-traffic supermarket), there is the ever-present challenge for the developer to keep most if not all of their POS stations running. This puts high demand not just on software coding but also designing the whole system covering how individual stations and the network work together, and special consideration for the performance capability and usage of databases. Due to such complexity, bugs and errors encountered in POS systems are frequent.[15]

With regard to databases, POS systems are very demanding on their performance because of numerous submissions and retrievals of data - required for correct sequencing the receipt number, checking various discounts, membership, calculating subtotal, so forth - just to process a single sale transaction. The immediacy required of the system on the sale window such as may be observed at a checkout counter in a supermarket cannot be compromised. This places much stress on individual enterprise databases if there are just several tens of thousands of sale records in the database. Enterprise database Microsoft SQL Server, for example, has been known to freeze up (including the OS) entirely for many minutes under such conditions showing a "Timeout Expired" error message. Even a lighter database like Microsoft Access will slow to a crawl over time if the problem of database bloating is not foreseen and managed by the system automatically. Therefore, the need to do extensive testing, debugging and improvisation of solutions to preempt failure of a database before commercial implementation complicates the development.

POS system accuracy is demanding, given that monetary transactions are involved continuously not only via the sale window but also at the back end through the receiving and inputting of goods into the inventory. Calculations required are not always straightforward. There may be many discounts and deals that are unique to specific products, and the POS machine must quickly process the differences and the effect on pricing. There is much complexity in the programming of such operations, especially when no error in calculation can be allowed.

Other requirements include that the system must have functionality for membership discount and points accumulation/usage, quantity and promotional discounts, mix and match offers, cash rounding up, invoice/delivery-order issuance with outstanding amount. It should enable a user to adjust the inventory of each product based on physical count, track expiry of perishable goods, change pricing, provide audit trail when modification of inventory records is performed, be capable of multiple outlet functionality, control of stocks from HQ, doubling as an invoicing system, just to name some.

It is clear that POS system is a term that implies a wide range of capabilities depending on the end-user requirements. POS system review websites cannot be expected to cover most let alone all the features. Unless one is a developer, it is unrealistic to expect the reviewer to know all the aspects of a POS system. For instance, a POS system might work smoothly on a test database during the review but not when the database grows significantly in size over months of usage. And this is only one among many hidden critical functionality issues of a POS system.

Hardware interface standardization (post-1980s)

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Vendors and retailers are working to standardize development of computerized POS systems and simplify interconnecting POS devices. Two such initiatives were OPOS and JavaPOS, both of which conform to the UnifiedPOS standard led by The National Retail Foundation.

OPOS (OLE for POS) was the first commonly adopted standard and was created by Microsoft, NCR Corporation, Epson and Fujitsu-ICL. OPOS is a COM-based interface compatible with all COM-enabled programming languages for Microsoft Windows. OPOS was first released in 1996. JavaPOS was developed by Sun Microsystems, IBM, and NCR Corporation in 1997 and first released in 1999. JavaPOS is for Java what OPOS is for Windows, and thus largely platform independent.

There are nearly as many proprietary protocols as there are companies making POS peripherals. Most POS peripherals, such as displays and printers, support several of these command protocols to work with many different brands of POS terminals and computers.

User interface design

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The design of the sale window is the most important one for the user. This user interface is highly critical when compared to those in other software packages such as word editors or spreadsheet programs where the speed of navigation is not so crucial for business performance.

For businesses at prime locations where real estate is at a premium, it can be common to see a queue of customers. The faster a sale is completed the shorter the queue time which improves customer satisfaction, the less space it takes, which benefits shoppers and staff. High-traffic operations such as grocery outlets and cafes need to process sales quickly at the sales counter so the UI flow is often designed with as few popups or other interruptions to ensure the operator isn't distracted and the transaction can be processed as quickly as possible.

Although improving the ergonomics is possible, a clean, fast-paced look may come at the expense of sacrificing functions that are often wanted by end-users such as discounts, access to commission earned screens, membership and loyalty schemes can involve looking at a different function of the POS to ensure the point of sale screen contains only what a cashier needs at their disposal to serve customers.

Cloud-based (post-2000s)

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The advent of cloud computing has given birth to the possibility of electronic point of sale (EPOS) systems[16] to be deployed as software as a service, which can be accessed directly from the Internet using a web browser. Using the previous advances in the communication protocols for POS's control of hardware, cloud-based POS systems are independent from platform and operating system limitations. EPOS systems based in the cloud (most small-business POS today) are generally subscription-based, which includes ongoing customer support.[17]

Compared to regular cash registers (which tend to be significantly cheaper but only process sales and prints receipts), POS systems include automatic updating of the inventory library stock levels when selling products, real-time reports accessible from a remote computer, staff timesheets and a customer library with loyalty features.[18][clarification needed][clarification needed]

Cloud-based POS systems are also created to be compatible with a wide range of POS hardware and sometimes tablets such as Apple's iPad. Thus cloud-based POS also helped expand POS systems to mobile devices, such as tablet computers or smartphones.[19]

These devices can also act as barcode readers using a built-in camera and as payment terminals using built-in NFC technology or an external payment card reader. A number of POS companies built their software specifically to be cloud-based. Other businesses who launched pre-2000s have since adapted their software to evolving technology.

Cloud-based POS systems are different from traditional POS largely because user data, including sales and inventory, are not stored locally, but in a remote server. The POS system is also not run locally, so there is no installation required.

Depending on the POS vendor and the terms of contract, compared to traditional on-premises POS installation, the software is more likely to be continually updated by the developer with more useful features and better performance in terms of computer resources at the remote server and in terms of fewer bugs and errors.

Other advantages of a cloud-based POS are instant centralization of data (important especially to chain stores), ability to access data from anywhere there is internet connection, and lower start-up costs.[20]

Cloud based POS requires an internet connection. For this reason it important to use a device with 3G connectivity in case the device's primary internet goes down. In addition to being significantly less expensive than traditional legacy point of sale systems, a notable strength of cloud-based point of sale systems is the ability to switch to a different product, by a different developer, without having to purchase new hardware. The many developers creating new software applications help to ensure that the system is supported for longer than a typical legacy POS system.

A number of noted emerging cloud-based POS systems came on the scene less than a decade or even half a decade back. These systems are usually designed for restaurants, small and medium-sized retail operations with fairly simple sale processes as can be culled from POS system review sites. It appears from such software reviews that enterprise-level cloud-based POS systems are currently lacking in the market. "Enterprise-level" here means that the inventory should be capable of handling a large number of records, such as required by grocery stores and supermarkets. It can also mean that the system software and cloud server must be capable of generating reports such as analytics of sale against inventory for both a single and multiple outlets that are interlinked for administration by the headquarters of the business operation.

POS vendors of such cloud based systems should also have a strong contingency plan for the breakdown of their remote server such as represented by fail-over server support. Sometimes a major data center can fail completely, such as in a fire.[21] On-premises installations are therefore sometimes seen alongside cloud-based implementation to preempt such incidents, especially for businesses with high traffic. The on-premises installations may not have the most up-to-date inventory and membership information.

For such contingency, a more innovative though highly complex approach for the developer is to have a trimmed down version of the POS system installed on the cashier computer at the outlet. On a daily basis the latest inventory and membership information from the remote server is automatically updated into the local database. Thus should the remote server fail, the cashier can switch over to the local sale window without disrupting sales. When the remote server is restored and the cashier switches over to the cloud system, the locally processed sale records are then automatically submitted to the remote system, thus maintaining the integrity of the remote database.

Although cloud-based POS systems save the end-user startup cost and technical challenges in maintaining an otherwise on-premises installation, there is a risk that if the cloud-based vendor closes down it may result in more immediate termination of services for the end-user compared to the case of a traditional full on-premises POS system where it can still run without the vendor.

Another consideration is that a cloud-based POS system actually exposes business data to service providers - the hosting service company and the POS vendor which have access to both the application and database. The importance of securing critical business information such as supplier names, top selling items, customer relationship processes cannot be underestimated given that sometimes the few key success factors or trade secrets of a business are actually accessible through the POS system. This security and privacy concern is an ongoing issue in cloud computing.

Retail industry

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Main article: Retail
Points of sale at a grocery store in Ilorin, Nigeria
Points of sales at S-market grocery store in Klaukkala, Finland

The retail industry is one of the predominant users of POS terminals. The POS interface at a retail establishment varies greatly depending on the industry and owner of the retailer, but usually includes a cash register (typically a specialized x86-based computer running Windows Embedded or Linux), a method for employee input, cash drawer, receipt printer, barcode scanners (which may incorporate a scale), and an interface for processing Card payments and Processing Customer Information (a Payment Terminal). It can also include a conveyor belt, checkout divider, wireless handheld scanners, integrated card processing systems, and customer-facing displays to display totals and show advertisements. While some systems use typical PC interfaces (such as a keyboard & mouse), it is far more common to utilize touchscreens as they allow for faster response and better customization for the retailer. In the past, most IBM systems used a primarily keyboard-based interface, and NCR previously used side-keys on their displays before touchscreens were widely available, similar to their ATM products.

The POS system software can typically handle a myriad of customer based functions such as sales, returns, exchanges, layaways, gift cards, gift registries, customer loyalty programs, promotions, discounts and much more. POS software can also allow for functions such as pre-planned promotional sales, manufacturer coupon validation, foreign currency handling and multiple payment types.

The POS unit handles the sales to the consumer, but it is only one part of the entire POS system used in a retail business. The controlling servers, or "Back-office" computers, typically handle other functions of the POS system such as inventory control, pricing, purchasing, receiving and transferring of products to and from other locations. Other typical functions of a POS system are: store sales information for enabling customer returns, reporting purposes, sales trends and cost/price/profit analysis. Customer information may be stored for receivables management, marketing purposes and specific buying analysis. Many retail POS systems include an accounting interface that "feeds" sales and product losses, cash drawer expected totals, and cashier productivity information to independent accounting applications.

Point of Sale interface at a supermarket in California.

A multi-terminal POS system used by big retailers like supermarkets and department stores has a far more demanding database and software architecture than that of a single station seen in small retail outlets. A supermarket with high traffic cannot afford a systemic failure, hence each point of sale station is designed to be robust in its operation. Most proprietary POS systems designed for large retailers use 2 servers, with one acting as a backup in case of failure. In the event that both servers fail, the individual POS systems will enter a failsafe mode, where sales data is stored locally and exported back to the servers upon a return of the connection. This may prove challenging to implement in some instances however, as many commercial POS systems do not have any hard disks for security purposes, and often have limited amounts of RAM.

Performing updates between multiple stations and the back end administrative computer should be redundant, so that updates to inventory and promotions will be accurately reflected at checkout without having to restart the computer, and reflecting accurate sales records to the back-end computer at the end of the business day.

This gets even more complicated when there is a membership system requiring real-time two-way updating of membership points between sale stations and the back end administrative computer.

Retail operations such as hardware stores, lumber yards, electronics stores and so-called multifaceted superstores need specialized additional features compared to other stores. POS software in these cases handles special orders, purchase orders, repair orders, service and rental programs as well as typical point of sale functions. Rugged hardware is required for point of sale systems used in outdoor environments. Wireless devices, battery powered devices, all-in-one units, and Internet-ready machines are typical in this industry.

Recently new applications have been introduced, enabling POS transactions to be conducted using mobile phones and tablets. According to a recent study, mobile POS (mPOS) terminals are expected to replace the contemporary payment techniques because of various features including mobility, upfront low cost investment and better user experience.[22]

In the mid-2000s, the blind community in the United States engaged in structured negotiations to ensure that retail point of sale devices had tactile keypads. Without keys that can be felt, a blind person cannot independently enter his or her PIN. In the mid-2000s retailers began using "flat screen" or "signature capture" devices that eliminated tactile keypads. Blind people were forced to share their confidential PIN with store clerks to use their debit and other PIN-based cards. The blind community reached agreement with Walmart, Target, CVS and eight other retailers that required real physical keys so blind people could use the devices.

Checkout configuration

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Early stores typically kept merchandise behind a counter. Staff would fetch items for customers to prevent the opportunity for theft and sales would be made at the same counter. Self-service grocery stores such as Piggly Wiggly, beginning in 1916, allowed customers to fetch their own items and pass the point of sale enroute to the exit.

Modern stores have a variety of checkout configurations, but almost all stores will have their main checkout area situated close to the entrance/exits. Smaller stores may utilize simple counters, while big-box stores will typically use a conveyor belt system spaced out in separate "lanes" to process orders. Express lanes might limit the type of payment, or number or type of goods, to expedite service. Some department stores may also have checkouts inside of the departments to allow shoppers of that section to pay without going through the main lines. If each checkout station has a separate queue, customers have to guess which line will move the fastest, to minimize their wait times. They are often frustrated to be wrong or be stuck behind another customer who encounters a problem or who takes excessive time to check out. Some stores use a single, much longer but faster-moving line, that is served by multiple registers, which produces the same average wait time, but reduces the frustration and variance in wait time from person to person.[23] Regardless of the configuration, checkout lines usually pass by impulse buy items to grab the attention of otherwise idle customers.

As self-checkout technology has progressed, more retailers of all types have included self-checkout as an option, and in some cases, completely replace traditional cashier-operated checkout lines. Self-checkout kiosks are typically kept together in a 'corral' area adjacent to the regular registers so that shop employees can more easily monitor transactions, though they are also occasionally set up in a more typical "lane" fashion with conveyor belts for loading groceries. More modern implementations of self-checkout include scanning items and paying within a retailer's mobile app, or using RF technology and cameras to detect items at the door and charge the customer's account automatically.

Hospitality industry

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Main article: Hospitality industry
Reception desk POS
Restaurant POS
Tablet-based POS

Hospitality point of sale systems are computerized systems incorporating registers, computers and peripheral equipment, usually on a computer network to be used in restaurants, hair salons or hotels. Like other point of sale systems, these systems track sales, labor, payroll and can generate records used in accounting and bookkeeping. They may be accessed remotely by restaurant corporate offices, troubleshooters and other authorized parties.

Point of sale systems have revolutionized the restaurant industry, particularly in the fast food sector. In the most recent technologies, registers are computers, sometimes with touch screens. The registers connect to a server, often referred to as a "store controller" or a "central control unit". Printers and monitors are also found on the network. Additionally, remote servers can connect to store networks and monitor sales and other store data.

Typical restaurant POS software is able to create and print guest checks, print orders to kitchens and bars for preparation, process credit cards and other payment cards, and run reports. In addition, some systems implement wireless pagers and electronic signature-capture devices.

In the fast food industry, displays may be at the front counter, or configured for drive-through or walk-through cashiering and order taking. Front counter registers allow taking and serving orders at the same terminal, while drive-through registers allow orders to be taken at one or more drive-through windows, to be cashiered and served at another. In addition to registers, drive-through and kitchen displays are used to view orders. Once orders appear they may be deleted or recalled by the touch interface or by bump bars. Drive-through systems are often enhanced by the use of drive-through wireless (or headset) intercoms. The efficiency of such systems allows decreased service times and increased efficiency of orders.

Another innovation in technology for the restaurant industry is wireless POS. Many restaurants with high volume use wireless handheld POS to collect orders which are sent to a server. The server sends required information to the kitchen in real time. Wireless systems consist of drive-through microphones and speakers (often one speaker will serve both purposes), which are wired to a "base station" or "center module." This, in turn, will broadcast to headsets. Headsets may be an all-in-one headset, or one connected to a belt pack.

With the development of the mobile technology, Cloud-based POS systems are also put forward to increase the efficiency of some restaurants, integrated with some latest software services such as scan QR code to order by customers themselves. It leads to a new style of offline restaurants dine-in.

In hotels, POS software allows for transfer of meal charges from dining room to guest room with a button or two. It may also need to be integrated with property management software.

Newer, more sophisticated systems are departing from the central database "file server" type system and going to what is called a "cluster database". This eliminates any crashing or system downtime that can be associated with the back office file server. This technology allows 100% of the information to not only be stored, but also pulled from the local terminal, thus eliminating the need to rely on a separate server for the system to operate.

Tablet POS systems popular for retail solutions are now available for the restaurant industry. Initially these systems were not sophisticated and many of the early systems did not support a remote printer in the kitchen. Tablet systems today are being used in all types of restaurants including table service operations. Most tablet systems upload all information to the Internet so managers and owners can view reports from anywhere with a password and Internet connection. Smartphone Internet access has made alerts and reports from the POS very accessible. Tablets have helped create the Mobile POS system, and Mobile POS applications also include payments, loyalty, online ordering, table side ordering by staff and table top ordering by customers. Regarding the payments, mobile POS can accept all kinds of payment methods from contactless cards, EMV chip-enabled cards, and mobile NFC enabled cards. Mobile POS (AKA mPOS) is growing quickly with new developers entering the market almost on a daily basis.

With the proliferation of low-priced touchscreen tablet computers, more restaurants have implemented self-ordering through a tablet POS placed permanently on every table. Customers can browse through the menu on the tablet and place their orders which are then sent to the kitchen. Most restaurants that have iPad self-order menus include photos of the dishes so guests can easily choose what they want to order. This apparently improves service and saves manpower on the part of the restaurant. However this depends on how intelligently the system has been programmed to be.

As a case in point, some self-ordering systems not requiring staff assistance may not properly recognize a subsequent order from the same customer at a table. As a result, the customer is left waiting and wondering why his second order of food and drink is not being served.

Another example of how intelligent the system can be, is whether an order that has been placed but not yet been processed by the kitchen can be modified by the customer through the tablet POS. For such an unprocessed order the customer should be given the option to easily retrieve the order and modify it on the tablet POS. When the order is being processed this function should be automatically disabled.

Self-ordering systems are not always free completely from intervention by the staff and for some good reasons. For example, some restaurants require that items selected by the customers be attended to and can only be placed by the waiter who has the password required to do so. This prevents fake orders - such as may be entered by playful kids - and subsequent dispute on the items ordered. If alcoholic beverages are ordered, it is necessary for the waiter to verify the customer's age before sending the order.

The technical specifications for implementing such self-ordering system are more demanding than a single cashier-controlled POS station. On the software and hardware side each tablet on a customer table has to be networked to the cashier POS station and the kitchen computer so that both are continually updated on orders placed. The common database that serves this network must also be capable of serving many concurrent users - cashier, customers, kitchen and perhaps a drink bar.

Some databases such as popularly-used Microsoft Access may have the specifications that it is capable of usage by multiple concurrent users.[citation needed] However, under the stress of a POS system, they can fail miserably resulting in constant errors and corruption of data.[citation needed]

POS systems are often designed for a variety of clients, and can be programmed by the end users to suit their needs. Some large clients write their own specifications for vendors to implement. In some cases, POS systems are sold and supported by third-party distributors, while in other cases they are sold and supported directly by the vendor.

The selection of a restaurant POS system is critical to the restaurant's daily operation and is a major investment that the restaurant's management and staff must endure for many years. The restaurant POS system interfaces with all phases of the restaurant operation, and with everyone that is involved with the restaurant including guests, suppliers, employees, managers and owners. The selection of a restaurant POS system is a complex process that should be undertaken by the restaurant owner and not delegated to an employee. The purchase process can be summarized in three steps: Design, Compare and Negotiate. The Design step requires research to determine which restaurant POS features are needed for the restaurant operation. With this information the restaurant owner or manager can Compare various restaurant POS solutions to determine which POS systems meet their requirements. The final step is to Negotiate the price, payment terms, included training, initial warranty and ongoing support costs.[citation needed]

Accounting forensics

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POS systems record sales for business and tax purposes. Illegal software dubbed "zappers" can be used on POS devices to falsify these records with a view to evading the payment of taxes.

In some countries, legislation is being introduced to make cash register systems more secure. For example, the French treasury is estimated to be failing to collect approximately €14 billion of VAT revenue each year. The Finance Bill of 2016 was intended to address some of this loss by making it compulsory for taxpayers to operate on "secure systems". Therefore, from 1 January 2018, all retail businesses in France are required to record customer payments using certified secure accounting software or cash register systems.

A certified cash register system must provide for the (i) incommutable,[clarification needed] (ii) security and (iii) storage and archiving of data. All businesses required to comply must obtain a certificate from the cash register system provider which certifies that the system meets these requirements. This is because VAT taxpayers may need to provide a certificate to the tax authorities showing that their cash management system fulfills the new requirements.

If the business cannot provide this certificate to the tax authorities, they may be fined. And, if the tax authorities can demonstrate fraudulent use of the system, both the business and the software provider can face tax penalties, fines, and criminal sanctions. Certification can be obtained either from: a body accredited by the French Accreditation Committee (Comité français d’accréditation or COFRAC) or the software provider of the cash register system.

Security

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Despite the more advanced technology of a POS system as compared to a simple cash register, the POS system is still vulnerable to employee theft through the sales window. A dishonest cashier at a retail outlet can collude with a friend who pretends to be an ordinary customer. During checkout, the cashier can bypass scanning certain items or enter a lower quantity for some items thus profiting from the "free" goods.

The ability of a POS system to void a closed sale receipt for refund purpose without needing a password from an authorized superior also represents a security loophole. Even a function to issue a receipt with a negative amount which can be useful under certain circumstances, can be exploited by a cashier to easily lift money from the cash drawer.

To prevent such employee theft, it is crucial for a POS system to provide an admin window for the supervisor or administrator to generate and inspect a daily list of sale receipts, especially pertaining to the frequency of cancelled receipts before completion, refunded receipts and negative receipts. This is one effective way to alert the company to any suspicious activity - such as a high number of cancelled sales by a certain cashier - that may be occurring, and to take monitoring action.

To further deter employee theft, the sales counter should also be equipped with a closed-circuit television camera pointed at the POS system to monitor and record all activities.

At the back end, price and other changes like discounts to inventory items through the administration module should be secured with passwords provided to trusted administrators. Any changes made should also be logged and capable of being subsequently retrieved for inspection.

The sale records and inventory are important to the business because they provide useful information to the company in terms of customer preferences, customer membership particulars, what are the top selling products, who are the vendors and what margins the company is getting from them, the company monthly total revenue and cost, among others.

It is important that reports on these matters generated at the administrative back end be restricted to trusted personnel. The database from which these reports are generated should be secured via passwords or via encryption of data stored in the database to prevent copying or tampering.

Despite all such precautions, the POS system can never be entirely watertight in security from internal misuse if a clever, dishonest employee knows how to exploit many of its otherwise useful capabilities.

News reports on POS system hacking show that hackers are more interested in stealing credit card information than anything else. The ease and advantage offered by the ability of a POS system to integrate credit card processing thus have a downside. In 2011, hackers were able to steal credit card data from 80,000 customers because Subway's security and POS configuration standards for PCI compliance - which governs credit card and debit card payment systems security - were "directly and blatantly disregarded" by Subway franchisees.[24]

In June 2016, several hundred of Wendy's fast food restaurants had their POS systems hacked by illegally installed malware.[25] The report goes on to say that "the number of franchise restaurants impacted by these cyber security attacks is now expected to be considerably higher than the 300 restaurants already implicated" and that the "hackers made hundreds of thousands of fraudulent purchases on credit and debit cards issued by various financial institutions after breaching Wendy's computer systems late last year".

These exploits by hackers could only be made possible because payment cards were processed through the POS system allowing the malware to either intercept card data during processing or steal and transmit unencrypted card data that is stored in the system database.

In April 2017, security researchers identified critical vulnerabilities in point of sale systems developed by SAP and Oracle[26] and commented, “POS systems are plagued by vulnerabilities, and incidents occurred because their security drawbacks came under the spotlight.”[27] If successfully exploited, these vulnerabilities provide a perpetrator with access to every legitimate function of the system, such as changing prices, and remotely starting and stopping terminals. To illustrate the attack vector, the researchers used the example of hacking POS to change the price of a MacBook to $1. The security issues were reported to the vendor, and a patch was released soon after the notification. Oracle confirmed[28] security bug affects over 300,000 Oracle POS Systems

In some countries, credit and debit cards are only processed via payment terminals. Thus one may see quite a number of such terminals for different cards cluttering up a sale counter. This inconvenience is offset by the fact that credit and debit card data is far less vulnerable to hackers, unlike when payment cards are processed through the POS system where security is contingent upon the actions taken by end-users and developers.

With the launch of mobile payment, particularly Android Pay and Apple Pay in 2015, it is expected that because of its greater convenience coupled with good security features, this would eventually eclipse other types of payment services – including the use of payment terminals. For mobile payment to go fully mainstream, mobile devices like smartphones that are NFC-enabled must first become universal. This would be a matter of several years from the time of this writing (2017) as more and more models of new smartphones are expected to become NFC-enabled for such a purpose. For instance, iPhone 6 is fully NFC-enabled for mobile payment while iPhone 5 and older models are not. The aforesaid disastrous security risks connected with processing payment card usage through a POS system would then be greatly diminished.

See also

[edit]

References

[edit]
  1. ^ "Paperless Receipt Solution (PRS) System". James Dyson Foundation. Archived from the original on July 1, 2017. Retrieved August 9, 2015.
  2. ^ "Electronic Transmission of Prescriptions". Business Services Authority. Archived from the original on July 6, 2017. Retrieved August 9, 2015.
  3. ^ "Tricks traders use to evade billions of francs in taxes". The New Times. 9 October 2014. Archived from the original on 2017-06-30. Retrieved August 9, 2015.
  4. ^ "Cash register vs. POS system –what's the difference?". 30 June 2019. Archived from the original on 2023-03-30. Retrieved 2023-06-25.
  5. ^ "How to Choose a POS Cash Register". Archived from the original on 2023-04-07. Retrieved 2023-06-25.
  6. ^ US patent 3946220, William M. Brobeck; John S. Givins Jr. & Philip F. Meads Jr. et al., "Point-of-sale system and apparatus", published 1976-03-23, assigned to Transactron, Inc. [1]
  7. ^ "Graphical point of sale software introducer". 11 September 2012. Archived from the original on 20 December 2012. Retrieved 27 May 2015.
  8. ^ "ViewTouch". ViewTouch. Archived from the original on 17 July 2012. Retrieved 8 December 2012.
  9. ^ Bisson, Gigi (2008-04-25). "Getting Down To Business". Viewtouch.com. Archived from the original on 2018-07-27. Retrieved 2013-07-12.
  10. ^ The ViewTouch restaurant system Archived 2009-09-09 at the Wayback Machine by Giselle Bisson
  11. ^ "File:Comdex 1986.png — Wikimedia Commons". Commons.wikimedia.org. 11 September 2012. Archived from the original on 2012-12-20. Retrieved 2013-07-12.
  12. ^ Wilson, Karen S.; Liu, Michael Inderrieden Steven (October 1995). "A Comparison of Five User Interface Devices Designed for Point-of-Sale in the Retail Industry". Proceedings of the Human Factors and Ergonomics Society Annual Meeting. 39 (4): 273–277. doi:10.1177/154193129503900411. ISSN 2169-5067. S2CID 108458064. Archived from the original on 2023-01-16. Retrieved 2023-01-16.
  13. ^ Kasavana, Michael L. (1995-04-01). "PC-based registers: The next generation of point-of-sale technology". The Cornell Hotel and Restaurant Administration Quarterly. 36 (2): 5–55. doi:10.1016/0010-8804(95)93843-J. ISSN 0010-8804.
  14. ^ "Access 2007 very slow on Windows 7". social.technet.microsoft.com. Archived from the original on 5 May 2016. Retrieved 15 October 2017.
  15. ^ "15 ways a mobile point of sale can help your restaurant succeed — Poster". joinposter.com. Archived from the original on 2018-12-28. Retrieved 2018-12-28.
  16. ^ "EPOS term". 30 June 2019. Archived from the original on 2023-03-30. Retrieved 2023-06-25.
  17. ^ "Cash register vs. POS system – what's the difference?". 30 June 2019. Archived from the original on 2023-03-30. Retrieved 2023-06-25.
  18. ^ "Cash register vs. POS system – what's the difference?". 30 June 2019. Archived from the original on 2023-03-30. Retrieved 2023-06-25.
  19. ^ "Mobile Point-of-Sale Apps: Redefining the Retail Industry". Scandit. 10 May 2013. Archived from the original on 6 April 2017. Retrieved 20 August 2015.
  20. ^ The Online POS System Revolution Archived 2012-06-02 at the Wayback Machine via Small Business Bonfire
  21. ^ "Overheating brings down Microsoft data center". DatacenterDynamics. 14 March 2013. Archived from the original on 2016-04-05. Retrieved 2016-04-14.
  22. ^ Securing Mobile Point of Sale System Archived 2016-11-21 at the Wayback Machine via Securebox
  23. ^ "Planet Money Asks: What Small Thing Would You Do To Improve The World?". NPR.org. NPR. Archived from the original on 16 October 2017. Retrieved 15 October 2017.
  24. ^ "How hackers gave Subway a $3 million lesson in point-of-sale security". Ars Technica. 21 December 2011. Archived from the original on 10 November 2016. Retrieved 15 October 2017.
  25. ^ Seals, Tara (13 June 2016). "Wendy's Point of Sale Hack Grows Bigger". Infosecurity. Retrieved 15 October 2017.
  26. ^ "SAP point-of-sale systems were totally hackable with $25 kit". The Register. 29 August 2017. Archived from the original on 22 September 2017. Retrieved 22 September 2017.
  27. ^ "SAP POS Flaw Allows Hackers to Change Pricing". Infosecurity. 25 August 2017. Archived from the original on 22 September 2017. Retrieved 22 September 2017.
  28. ^ "Security Bug Affects Over 300,000 Oracle POS Systems". Catalin Cimpanu. 31 January 2018. Archived from the original on 1 February 2018. Retrieved 31 January 2018 – via BleepingComputer.

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